{"id":26030,"date":"2021-05-20T14:53:08","date_gmt":"2021-05-20T09:23:08","guid":{"rendered":"https:\/\/email.uplers.com\/blog\/?p=26030"},"modified":"2022-02-08T18:09:50","modified_gmt":"2022-02-08T12:39:50","slug":"agile-email-marketing","status":"publish","type":"post","link":"https:\/\/email.uplers.com\/blog\/agile-email-marketing\/","title":{"rendered":"Expert Interview Series: Part 2"},"content":{"rendered":"\n<h2 class=\"has-text-align-center interview-title-main wp-block-heading\">Expert Interview Series: Part 2<\/h2>\n\n\n\n<div class=\"magan-le-interview\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/nagan-le-banner.png)\">\n               <div class=\"row\">\n                   <div class=\"col1\">\n                       <figure><img decoding=\"async\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/nagan-le-profile.png\" alt=\"\"\/><\/figure>\n                 <div class=\"profile-content for-mob\">\n                    <h5>Magan Le<\/h5>\n                   <p>Content Marketing Manager, Litmus<\/p>\n                  <\/div>\n                   <\/div>\n                   <div class=\"col2\">\n                       <h2>\u201cAgile Email Marketing\u201d<\/h2>\n                       <p>&#8211; The Way Forward<\/p>\n                   <\/div>\n               <\/div>\n              <div class=\"profile-content for-desk\">\n                    <h5>Magan Le<\/h5>\n                   <p>Content Marketing Manager, Litmus<\/p>\n              <\/div>\n           <\/div>\n\n\n\n<p>\u201cAgile\u201d &#8212; It is such an impressive word. In today\u2019s times, every marketer wants to be agile. However, the problem is that as attractive as it sounds, people are neither fully aware of what it means nor do they know how to implement it correctly.<\/p>\n\n\n\n<h4 class=\"inner-text-title wp-block-heading\">Agile marketing encompasses six disciplines and four shifts, as you can see here:<\/h4>\n\n\n\n<div class=\"agile-graph\">\n <figure><img decoding=\"async\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/magan-le-graph.png\" alt=\"\"\/><\/figure>\n  <div class=\"graph-content\">\n   <p><strong>Figure P.1<\/strong> The Six Disciplines and the Four Shifts of Agile marketing<\/p>\n<p><strong>Source:<\/strong> The Six Disciplines of Agile Marketing<\/p>\n<p>Proven Practices for More Effective Marketing and Better Business Results<\/p>\n<p><strong>By Jim Ewel \u00b7 2020<\/strong><\/p>\n  <\/div>\n<\/div>\n\n\n\n<p>When it comes to email marketing, the agile methodology helps you to deliver timely content to your target audience while maintaining a consistent pace and sustainable approach.<\/p>\n\n\n\n<p>To learn more about agile email marketing, we got in touch with Magan Le, Content Marketing Manager at Litmus, who has been actively executing the agile workflow since quite some time now.<\/p>\n\n\n\n<h4 class=\"inner-text-title wp-block-heading\">So, let\u2019s get some great insights into the subject from the subject matter expert, Magan.<\/h4>\n\n\n\n<div class=\"magan-le-quote\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote1-background.png)\">\n   <div class=\"quote-content\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote-left-background.png)\">\n      <h3>You have been emphasizing on agile email marketing. Do you feel it is the future? Why?<\/h3>\n   <\/div>\n<\/div>\n\n\n\n<p><strong>Magan:<\/strong> Yes, agile email marketing is the future and the best way to stay ahead of your competitors and on top of your audience\u2019s needs. We\u2019ve seen during the pandemic and chaotic political and social climate how much things quickly changed and still are. Agile email marketing makes it much easier to adapt and focus on your subscribers.<\/p>\n\n\n\n<div class=\"magan-le-quote magan-le-quote-right\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote2-background.png)\">\n   <div class=\"quote-content\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote-right-background-1.png)\">\n      <h3>How have you incorporated agile email marketing at Litmus?<\/h3>\n   <\/div>\n<\/div>\n\n\n\n<p><strong>Magan:<\/strong> We use our own tools to be quick and flexible in our email process. Our email design system lives in Litmus, so we can quickly drag and drop to create emails. Once we know the content we need to cover, I can start copywriting while our designer mocks up the email. And our developer can start to build it out because we already know what template and modules we\u2019re going to use. Then, it\u2019s just a matter of plugging text and images in and syncing to our ESP. And because Litmus automates QA testing, we don\u2019t have to worry as much about broken emails.<\/p>\n\n\n\n<p>We also have a reviews &amp; approvals tool built in so we can collect everyone\u2019s feedback in one place and we know exactly what it\u2019s for. I hate all the usual back and forth because it\u2019s sometimes confusing and wastes so much time. That\u2019s not agile!<\/p>\n\n\n\n<p>We\u2019re also A\/B testing a lot more because some of the things we thought we knew don\u2019t work anymore. We\u2019re all about staying in tune with our customers and subscribers, flexing to their needs.<\/p>\n\n\n\n<div class=\"magan-le-quote\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote1-background.png)\">\n   <div class=\"quote-content\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote-left-background.png)\">\n      <h3>Agile marketing demands email teams to be able to adapt and pivot at a moment&#8217;s notice. What do you suggest for the teams to be prepared for quick alterations?<\/h3>\n   <\/div>\n<\/div>\n\n\n\n<p><strong>Magan:<\/strong> The most important thing is to have an agile mindset. Know, accept, and expect that things change. So when you do need to adapt for the sake of your subscribers, everyone\u2019s ready to jump in.<\/p>\n\n\n\n<p>Beyond that, communication and team effort are critical. And email modules don\u2019t hurt! So, even though I mostly do copywriting in our email process at Litmus, our modular email templates make it so that I can go in and easily build emails if I have to. And with my prior email experience, I can jump into our ESP to build lists and hit the send button.<\/p>\n\n\n\n<p>So, set up your processes and tools so that they\u2019re easy for others to spring into action. And then train them as needed so you\u2019re not left scrambling.<\/p>\n\n\n\n<div class=\"magan-le-quote magan-le-quote-right\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote2-background.png)\">\n   <div class=\"quote-content\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote-right-background-1.png)\">\n      <h3>Empathy-driven email marketing is getting more and more popular. How does agile marketing help to create emotion-driven emails?<\/h3>\n   <\/div>\n<\/div>\n\n\n\n<p><strong>Magan:<\/strong> If you\u2019re not familiar with agile marketing, you might think it\u2019s just about moving fast. I would argue that that\u2019s merely a side effect.<\/p>\n\n\n\n<p>The true purpose of being agile is to test and learn so you can get to know your audience better. And by doing that, you\u2019re creating an experience that\u2019s inherently empathetic.<\/p>\n\n\n\n<p>So it\u2019s not that 2020 forced everyone to change their marketing plans. 2020 changed people\u2019s behaviors and feelings\u2014and that\u2019s what\u2019s forcing brands to empathize and shift to stay relevant. Many companies that weren\u2019t agile enough to do so suffered the consequences\u2014getting shut down or canceled.<\/p>\n\n\n\n<div class=\"magan-le-quote\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote1-background.png)\">\n   <div class=\"quote-content\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote-left-background.png)\">\n      <h3>What are the main benefits of agile email marketing? Which primary problem does it solve, according to you?<\/h3>\n   <\/div>\n<\/div>\n\n\n\n<p><strong>Magan:<\/strong> The main benefits of agile email marketing are:<\/p>\n\n\n\n<div class=\"magan-le-workflow\">\n<div class=\"workflow-block\">\n <div class=\"icon\"><img decoding=\"async\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/workflow-icon1.png\" alt=\"clock\"\/><\/div>\n<h4>Saving time in your email workflow<\/h4>\n<\/div>\n<div class=\"workflow-block\">\n <div class=\"icon\"><img decoding=\"async\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/workflow-icon2.png\" alt=\"Workflow Icon\"\/><\/div>\n<h4>Focusing on your audience\u2019s needs<\/h4>\n<\/div>\n<div class=\"workflow-block\">\n <div class=\"icon\"><img decoding=\"async\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/workflow-icon3.png\" alt=\"\"\/><\/div>\n<h4>Greater speed to market<\/h4>\n<\/div>\n<\/div>\n\n\n\n<p>According to our State of Email Workflows report, 52% of marketers spend two weeks or more to complete a single email from conception to hitting the send button. <a href=\"https:\/\/email.uplers.com\/hire-dedicated-email-developer\/\">Our email developer<\/a> can literally build an email in 10 minutes! That\u2019s probably going to be the most noticeable impact for most brands.<\/p>\n\n\n\n<div class=\"magan-le-quote magan-le-quote-right\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote2-background.png)\">\n   <div class=\"quote-content\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote-right-background-1.png)\">\n      <h3>If newbie email marketers want to employ the agile methodology, what would be your suggestions for them?<\/h3>\n   <\/div>\n<\/div>\n\n\n\n<p><strong>Magan:<\/strong> I wrote a helpful guide on the <a href=\"https:\/\/www.litmus.com\/resources\/agile-email-process-workflow-ebook\/\" target=\"_blank\" rel=\"noreferrer noopener\">agile email workflow<\/a>, but to summarize, my suggestions are to:<\/p>\n\n\n\n<ul class=\"workflow-list\">\n<li><strong>Get your team and tools in place.<\/strong> Cross-team collaboration is important to staying lean and agile without adding a new headcount. And with the right toolset, you can fill in skills gaps and streamline or automate parts of your process.<\/li>\n<li><strong>Align on email strategy.<\/strong> Otherwise, there can be miscommunication and confusion which results in even more work and time wasted.<\/li>\n<li><strong>Write, design, and build at the same time.<\/strong> Finishing one thing before doing the next takes too long. Standardized <a href=\"https:\/\/email.uplers.com\/infographics\/email-design-best-practices\/\" target=\"_blank\" rel=\"noopener\">email design<\/a> and a visual email editor can help your team do these tasks concurrently.<\/li>\n<li><strong>Collect feedback in one place.<\/strong> Juggling feedback from different people in different places is a pain, not to mention hard to keep up with.<\/li>\n<li><strong>Analyze and share insights.<\/strong> It\u2019s the best way to learn what resonates with your audience so you can fine-tune your emails and make sure your time is spent working on what matters.<\/li>\n<\/ul>\n\n\n\n<div class=\"magan-le-quote\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote1-background.png)\">\n   <div class=\"quote-content\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote-left-background.png)\">\n      <h3>There are many small businesses who might be struggling with their email execution process. How can they go agile?<\/h3>\n   <\/div>\n<\/div>\n\n\n\n<p><strong>Magan:<\/strong> Get help from someone else at your company, even if it\u2019s not their role. Maybe your web developer can code emails and tinker with design. Agile is definitely not about being perfect; as long as it\u2019s on brand, works, and meets your audience\u2019s needs, you\u2019re good to go.<\/p>\n\n\n\n<p>There are also a lot of free or very affordable tools out there that can help speed up execution. Some kind of WYSIWYG or visual editor would be a huge asset. There are also plenty of free email templates and stock images you can use so you can whip something up real quick.<\/p>\n\n\n\n<p>And remember to learn as you go! As a small business, you\u2019re likely more nimble and closer to your customers than larger businesses with lots of red tape and hoops to jump through. Use that to your advantage.<\/p>\n\n\n\n<div class=\"magan-le-quote magan-le-quote-right\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote2-background.png)\">\n   <div class=\"quote-content\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote-right-background-1.png)\">\n      <h3>This methodology is all about multi-tasking. Wouldn\u2019t it get too overwhelming? What\u2019s the right way to go about it?<\/h3>\n   <\/div>\n<\/div>\n\n\n\n<p><strong>Magan:<\/strong> Agile marketing isn\u2019t really about multi-tasking. Sure, it\u2019s about doing tasks in tandem, but that doesn\u2019t mean it\u2019s one person doing multiple things at the same time. Agile marketing is about collaboration, using the expertise of others across your company. It\u2019s not an excuse to be overworked. But that\u2019s why it\u2019s critical to have strategy alignment so you\u2019re not wasting time. And if you don\u2019t have the team, then you should have tools to help fill in the gaps.<\/p>\n\n\n\n<div class=\"magan-le-quote\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote1-background.png)\">\n   <div class=\"quote-content\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote-left-background.png)\">\n      <h3>What can go wrong when an organization chooses this methodology? How can it be avoided?<\/h3>\n   <\/div>\n<\/div>\n\n\n\n<p><strong>Magan:<\/strong> It depends if you\u2019re doing true agile marketing or if you\u2019re just taking ideas from it to make your email workflow agile.<\/p>\n\n\n\n<p>You talked about being overwhelmed. That can happen\u2014as well as being slowed down\u2014if not everyone is on board or understands what agile means. Getting buy-in and support across the company is a must! In a previous role, we had focused teams doing agile marketing projects and then other folks doing business-as-usual (BAU) work. But we worked closely with sales and legal teams who were not agile, and that was painful. And if you don\u2019t set boundaries (and have the support for that), then if you\u2019re doing agile work, people are going to expect you to do BAU work, too. That\u2019s not good for both your workload and the agile project.<\/p>\n\n\n\n<p>If you\u2019re just using some ideas from agile in order to do more with less, the risk is that you may be working too fast\u2014and that leads to mistakes. Automation tools like <a href=\"https:\/\/www.litmus.com\/email-checklist\/\" target=\"_blank\" rel=\"noreferrer noopener\">Litmus Test<\/a> can do the heavy lifting for you because QA testing emails for things like broken links are so easy to miss.<\/p>\n\n\n\n<div class=\"magan-le-quote magan-le-quote-right\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote2-background.png)\">\n   <div class=\"quote-content\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote-right-background-1.png)\">\n      <h3>Which are the tools that assist the agile methodology? Any specific ones an email marketer would need to\u0003invest in?<\/h3>\n   <\/div>\n<\/div>\n\n\n\n<p><strong>Magan:<\/strong> If we\u2019re just talking tools, some helpful ones are:<\/p>\n\n\n\n<ul class=\"workflow-list\">\n<li><strong>WYSIWYG or visual editor,<\/strong> preferably one that\u2019s drag-and-drop to make it easy for literally anyone to build emails (there are several choices out there, including Litmus Builder)\u2014and even better if it also syncs your code instantly to your ESP<\/li>\n<li><strong>Collaboration or messaging tool<\/strong> to keep everyone on the same page and to make the feedback process seamless (of course I have to mention Litmus Proof but even something like Slack works; just avoid email threads!)<\/li>\n<li><strong>Automated QA testing tool<\/strong> because it\u2019ll save you a ton of time and catch critical issues you might overlook<\/li>\n<li><strong>Automated reporting tool<\/strong> because manually pulling data takes way too long (and please don\u2019t skip post-send analysis)<\/li>\n<\/ul>\n\n\n\n<p>The recurring theme is efficiency! Get what you can to do great email marketing fast. Automate and use artificial intelligence (AI) as much as possible if it\u2019s in your budget.<\/p>\n\n\n\n<div class=\"magan-le-quote\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote1-background.png)\">\n   <div class=\"quote-content\" style=\"background-image:url(https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2021\/05\/quote-left-background.png)\">\n      <h3>Any parting thoughts you would like to share with our readers who wish to employ this technique?<\/h3>\n   <\/div>\n<\/div>\n\n\n\n<p><strong>Magan:<\/strong> My biggest advice is to start small. Start with one email. One reusable code module. Or one part of the process. Take a half-step if you need to.<\/p>\n\n\n\n<p>Change is hard and won\u2019t happen overnight. Going agile isn\u2019t an all-or-nothing deal. Even one tiny step will make a world of difference. And those tiny steps add up.<\/p>\n\n\n\n<div class=\"star-line\"><\/div>\n\n\n\n<p class=\"has-text-align-center thank-you-text\">We hope this interview has added to your knowledge about agile email marketing and got you all prepared to go agile.<\/p>\n\n\n\n<p class=\"has-text-align-center thank-you-text\">Thank you Magan for your time and this valuable information. It will surely inspire all our readers to try out agile marketing methodology.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Expert Interview Series: Part 2 Magan Le Content Marketing Manager, Litmus \u201cAgile Email Marketing\u201d &#8211; The Way Forward Magan Le Content Marketing Manager, Litmus \u201cAgile\u201d &#8212; It is such an impressive word. In today\u2019s times, every marketer wants to be agile. However, the problem is that as attractive as it sounds, people are neither fully [&hellip;]<\/p>\n","protected":false},"author":45,"featured_media":26108,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1251,551],"tags":[],"class_list":["post-26030","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-expert-interview-series","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Agile Email Marketing: Interview with Magan Le, Content Manager at Litmus<\/title>\n<meta name=\"description\" content=\"Let\u2019s get some great insights into the subject of agile email marketing from the subject matter expert.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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