{"id":3336,"date":"2016-04-22T14:24:37","date_gmt":"2016-04-22T14:24:37","guid":{"rendered":"https:\/\/email.uplers.com\/blogs\/?p=3336"},"modified":"2020-08-08T17:42:49","modified_gmt":"2020-08-08T12:12:49","slug":"welcome-emails-your-key-to-unlock-long-term-customer-relationship","status":"publish","type":"post","link":"https:\/\/email.uplers.com\/blog\/welcome-emails-your-key-to-unlock-long-term-customer-relationship\/","title":{"rendered":"Welcome Emails: Your Key to Unlock Long-term Customer Relationship"},"content":{"rendered":"<p>A welcome email is a great way to introduce your Brand to your customers. But at the same time, it is also the only chance you get to make the first impression &#8211; so you have to be attentive! Many email marketers use \u201cCarpet-Bombing Strategy\u201d to turn their subscribers into buyers but what they don\u2019t consider is that this approach decreases the interest of a subscriber.<\/p>\n<p>So, next time when a subscriber receives a mail from that same brand he is less likely to open that email even if it contains the product of his interest and as a result the brand loses its value.<\/p>\n<p>The journey of conversion is filled with only one element, Focus. This is why email marketers use <em>\u201ccustomer lifecycle marketing\u201d<\/em> strategy that focuses towards delivering the right email to the right recipient at the optimum time. Here, welcome email plays a vital role and creates a wonderful opportunity to engage with your customers.<\/p>\n<div class=\"banner_wrapper\" style=\"\"><div class=\"banner  banner-17407 bottom vert custom-banners-theme-default_style\" style=\"\"><a class=\"custom_banners_big_link\"  target=\"_blank\"  href=\"https:\/\/email.uplers.com\/custom-email-templates-design-coding\/\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"200\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/04\/custom-email-design-coding.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/04\/custom-email-design-coding.jpg 800w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/04\/custom-email-design-coding-300x75.jpg 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/04\/custom-email-design-coding-768x192.jpg 768w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/04\/custom-email-design-coding-624x156.jpg 624w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><\/div><\/div>\n<h2><strong>Say Hello! With Welcome Emails<\/strong><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6621 size-full\" title=\"Sephora - Welcome Emails\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2017\/02\/Sephora-Welcome.jpg\" alt=\"Sephora - Welcome Emails\" width=\"582\" height=\"1002\" \/><\/p>\n<p>When a consumer completes the signing up procedure he\/she expects a great welcome email. But at what Time-gap, is the BIG question. It was found in many cases that a subscriber\u2019s interest dwindles when he\/she receives a welcome email after 1 hour or more. Here are a few stats to compliment it:<\/p>\n<ul>\n<li>75% of the Subscribers expect Welcome Emails right after they Sign up.<\/li>\n<li>Subscribers who receive personalized welcome emails instantly show<em>33% more<\/em> long-term engagement<\/li>\n<li>Welcome emails are opened <em>4x more<\/em> than the promotional emails<\/li>\n<li>Welcome emails see more than the transactions and revenue per email over regular promotional mailings<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3337 size-full\" title=\"welcome emails benchmarks\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/Benchmark.jpg\" alt=\"Benchmark\" width=\"577\" height=\"341\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/Benchmark.jpg 577w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/Benchmark-300x177.jpg 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/Benchmark-237x140.jpg 237w\" sizes=\"auto, (max-width: 577px) 100vw, 577px\" \/><\/p>\n<p>These stats shout how important welcome emails are. If you still think that welcome emails are just to give information about the brand then let Uplers tell you the number of functions these mails perform.<\/p>\n<div class=\"banner_wrapper\" style=\"\"><div class=\"banner  banner-17420 bottom vert custom-banners-theme-default_style\" style=\"\"><a class=\"custom_banners_big_link\"  target=\"_blank\"  href=\"https:\/\/email.uplers.com\/portfolio\/\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"200\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/07\/sample-email-template-NL-LP.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/07\/sample-email-template-NL-LP.jpg 800w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/07\/sample-email-template-NL-LP-300x75.jpg 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/07\/sample-email-template-NL-LP-768x192.jpg 768w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/07\/sample-email-template-NL-LP-624x156.jpg 624w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><\/div><\/div>\n<h2>A personalized welcome email:<\/h2>\n<ul>\n<li>Helps you in making a strong first impression<\/li>\n<li>Boosts your subscriber\u2019s motivation to stay connected on various channels<\/li>\n<li>Gives an idea when to expect a mail from you<\/li>\n<li>Gives them a way back to your store<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6620 size-full\" title=\"sainsburys - Welcome Emails\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2017\/02\/sainsburys-Welcome-email.png\" alt=\"sainsburys - Welcome Emails\" width=\"598\" height=\"1180\" \/><\/p>\n<p>You can also go one step ahead and add a little element of humor to make your new subscribers happy. A funny image followed by a great copy with tempting offers can work more successfully than you think. Here is a great one from Cartridge.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6618 size-full\" title=\"Cartridges - Welcome Emails\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2017\/02\/Cartridges-Welcome.jpg\" alt=\"Cartridges - Welcome Emails\" width=\"651\" height=\"1235\" \/><\/p>\n<p>Now that you are aware of the Importance of Welcome Emails, let\u2019s check out what <a href=\"https:\/\/email.uplers.com\/blog\/\" target=\"_blank\" rel=\"noopener noreferrer\">the <strong>best practices <\/strong><\/a>are that can take the welcome email to next level.<\/p>\n<div class=\"banner_wrapper\" style=\"\"><div class=\"banner  banner-17420 bottom vert custom-banners-theme-default_style\" style=\"\"><a class=\"custom_banners_big_link\"  target=\"_blank\"  href=\"https:\/\/email.uplers.com\/portfolio\/\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"200\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/07\/sample-email-template-NL-LP.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/07\/sample-email-template-NL-LP.jpg 800w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/07\/sample-email-template-NL-LP-300x75.jpg 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/07\/sample-email-template-NL-LP-768x192.jpg 768w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/07\/sample-email-template-NL-LP-624x156.jpg 624w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><\/div><\/div>\n<h2>How to Plan a Welcome Email Strategy Step-by-Step<\/h2>\n<p><strong>Step 1:<\/strong> Create <a href=\"https:\/\/email.uplers.com\/portfolio\/\" target=\"_blank\" rel=\"noopener noreferrer\">Welcome email templates<\/a> and send right after the sign-up procedure is completed<em>. <\/em>As mentioned above, make sure that your welcome emails are <em>engaging &amp; personalized<\/em>.<\/p>\n<p><strong>Step 2:<\/strong> You have all the information about the subscriber from the sign-up procedure, so take advantage of it. Tailor your welcome message accordingly and show them that you have what they require and what hold their interest.<\/p>\n<p><strong>Step 3: <\/strong><em>Don\u2019t go overboard<\/em> by blowing trumpet about your brand. Manage the level of your subscriber\u2019s attention and your product\u2019s importance.<\/p>\n<p><strong>Step 4:<\/strong> Trust is one thing that takes time to build. You can take the first step towards building the trust by including the testimonials &amp; reviews and make your new subscriber feel more comfortable.<\/p>\n<p><strong>Step 5:<\/strong> A welcome email that contains discounts can erode a subscriber\u2019s willingness to buy the product. Give them some time to convert and maximize their willingness to pay.<\/p>\n<p><strong>Step 6: <\/strong>Welcome emails should not be confusing. You should convey your thoughts very clearly. Make sure that you have one CTA that is generic, specific, and very clear.<\/p>\n<p><strong>Step 7: <\/strong>Barging your subscribers with <a href=\"https:\/\/email.uplers.com\/portfolio\/\">promotional emails<\/a> might turn them off and you may suffer huge unsubcriptions.<\/p>\n<div class=\"banner_wrapper\" style=\"\"><div class=\"banner  banner-17409 bottom vert custom-banners-theme-default_style\" style=\"\"><a class=\"custom_banners_big_link\"  target=\"_blank\"  href=\"https:\/\/email.uplers.com\/email-marketing-campaign-management-services\/\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"200\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/08\/campaign-management.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/08\/campaign-management.jpg 800w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/08\/campaign-management-300x75.jpg 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/08\/campaign-management-768x192.jpg 768w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2018\/08\/campaign-management-624x156.jpg 624w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><\/div><\/div>\n<p><strong><em>Here\u2019s what your welcome email series should ideally carry\u2026<\/em><\/strong><\/p>\n<p><strong>Welcome Emails + Promotional Innovation = Great Program Flow<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3345 size-full\" title=\"welcome with promotion\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/welcome-with-promotion.jpg\" alt=\"welcome with promotion\" width=\"475\" height=\"258\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/welcome-with-promotion.jpg 475w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/welcome-with-promotion-300x163.jpg 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/welcome-with-promotion-258x140.jpg 258w\" sizes=\"auto, (max-width: 475px) 100vw, 475px\" \/><\/p>\n<p>Welcome emails that contain coupons perform outstandingly well as they have the transaction rates of 2.5X times more than the ones without. But it is quintessential to understand the behavior of the consumer. Let\u2019s understand it this way.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3346 size-full\" title=\"welcome emails\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/^EF335FD4390024F18F29F05AD610B3BF9E327F53F221B34A5C^pimgpsh_fullsize_distr.jpg\" alt=\"welcome emails\" width=\"808\" height=\"415\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/^EF335FD4390024F18F29F05AD610B3BF9E327F53F221B34A5C^pimgpsh_fullsize_distr.jpg 808w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/^EF335FD4390024F18F29F05AD610B3BF9E327F53F221B34A5C^pimgpsh_fullsize_distr-300x154.jpg 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/^EF335FD4390024F18F29F05AD610B3BF9E327F53F221B34A5C^pimgpsh_fullsize_distr-768x394.jpg 768w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/^EF335FD4390024F18F29F05AD610B3BF9E327F53F221B34A5C^pimgpsh_fullsize_distr-273x140.jpg 273w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/^EF335FD4390024F18F29F05AD610B3BF9E327F53F221B34A5C^pimgpsh_fullsize_distr-624x320.jpg 624w\" sizes=\"auto, (max-width: 808px) 100vw, 808px\" \/><\/p>\n<p>However, many email marketers hold a doubt of <strong><em>including an offer <\/em><\/strong>in a welcome email. This can be identified via conducting <a href=\"https:\/\/email.uplers.com\/blog\/email-ab-testing\/\" target=\"_blank\" rel=\"noopener noreferrer\">A\/B testing<\/a>. Though it has been observed that backed by the stats provided above that welcome emails that include discounts or redeemable offers experience a major rise in transaction rates.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6619 size-full\" title=\"Michaels - Welcome Emails\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2017\/02\/Michale-Welcome.jpg\" alt=\"Michaels - Welcome Emails\" width=\"550\" height=\"1057\" \/><\/p>\n<p>A great welcome email preferably should include all the elements of wooing the new subscribers in the first glimpse, but at the same time provide through information of what to expect viz. a preference center.<\/p>\n<p><em>After all a great and well-customized welcome email is the ingredient of happy customer tales\u2026.<\/em><\/p>\n<h2>Takeaways<\/h2>\n<ul>\n<li>Welcome emails are great to introduce your brand to the subscriber in the best possible way. So make the most out of it.<\/li>\n<li>Consider adding a personal touch to your welcome emails by customizing it. Welcome emails is a great way to ask for specification to tailor the future emails.<\/li>\n<li>Consider offering redeemable offers.<\/li>\n<li>Keep the CTA above the fold to attain great conversion rates.<\/li>\n<li>Preference center is a great feature to ensure your welcome emails builds an enduring relationship.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A welcome email is a great way to introduce your Brand to your customers. But at the same time, it is also the only chance you get to make the first impression &#8211; so you have to be attentive! Many email marketers use \u201cCarpet-Bombing Strategy\u201d to turn their subscribers into buyers but what they don\u2019t [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3348,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,16],"tags":[346,155,209,643,334,642],"class_list":["post-3336","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-email-marketing","category-email-marketing-roi","tag-email-marketing","tag-email-roii","tag-welcome-email","tag-welcome-email-examples","tag-welcome-email-importance","tag-welcome-email-template"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Welcome Emails: Unlock Long-term Customer Relationship<\/title>\n<meta name=\"description\" content=\"Welcomes emails are a lot more than &#039;Hello&#039; emails. Welcome emails can have a number of advantages. Here are some great insights on welcome email examples.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/email.uplers.com\/blog\/welcome-emails-your-key-to-unlock-long-term-customer-relationship\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Welcome Emails: Unlock Long-term Customer Relationship\" \/>\n<meta property=\"og:description\" content=\"Welcomes emails are a lot more than &#039;Hello&#039; emails. Welcome emails can have a number of advantages. Here are some great insights on welcome email examples.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/email.uplers.com\/blog\/welcome-emails-your-key-to-unlock-long-term-customer-relationship\/\" \/>\n<meta property=\"og:site_name\" content=\"Email Uplers\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/email.uplers\/\" \/>\n<meta property=\"article:published_time\" content=\"2016-04-22T14:24:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-08-08T12:12:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/67C42A2C0F4315908BA2358C8DC7495628154BBDF04D389827pimgpsh_fullsize_distr-540x282.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"540\" \/>\n\t<meta property=\"og:image:height\" content=\"282\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kevin George\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@email_uplers\" \/>\n<meta name=\"twitter:site\" content=\"@email_uplers\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kevin George\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/email.uplers.com\/blog\/welcome-emails-your-key-to-unlock-long-term-customer-relationship\/\",\"url\":\"https:\/\/email.uplers.com\/blog\/welcome-emails-your-key-to-unlock-long-term-customer-relationship\/\",\"name\":\"Welcome Emails: Unlock Long-term Customer Relationship\",\"isPartOf\":{\"@id\":\"https:\/\/email.uplers.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/email.uplers.com\/blog\/welcome-emails-your-key-to-unlock-long-term-customer-relationship\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/email.uplers.com\/blog\/welcome-emails-your-key-to-unlock-long-term-customer-relationship\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2016\/04\/^67C42A2C0F4315908BA2358C8DC7495628154BBDF04D389827^pimgpsh_fullsize_distr.jpg\",\"author\":{\"@id\":\"https:\/\/email.uplers.com\/blog\/#\/schema\/person\/7ffa431167e8be5eb07b050cd5c663fa\"},\"description\":\"Welcomes emails are a lot more than 'Hello' emails. 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