{"id":38144,"date":"2024-01-22T18:37:06","date_gmt":"2024-01-22T13:07:06","guid":{"rendered":"https:\/\/email.uplers.com\/blog\/?p=38144"},"modified":"2024-01-22T18:51:33","modified_gmt":"2024-01-22T13:21:33","slug":"salesforce-unveils-marketing-gpt-commerce-gpt-for-campaign-personalization","status":"publish","type":"post","link":"https:\/\/email.uplers.com\/blog\/salesforce-unveils-marketing-gpt-commerce-gpt-for-campaign-personalization\/","title":{"rendered":"Back to Tomorrow: Campaign Personalization with Marketing GPT And Commerce GPT"},"content":{"rendered":"\n<p>The future is personal. The distant, unseen customer is no longer a hypothetical persona, but a flesh-and-blood entity who has their own preferences, interests, and behavioral idiosyncrasies. With <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/-gartner-says-63--of-digital-marketing-leaders-still-struggle-wi\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">63%<\/a> of digital marketing leaders still struggling to make the most of this same fact, understanding and leveraging AI is of the utmost importance.&nbsp;<\/p>\n\n\n\n<p>To that end, Salesforce launched Marketing GPT and Commerce GPT in June last year \u2013 their solution to the general hesitation in adopting generative AI as a core strategy.&nbsp;<\/p>\n\n\n\n<p>As Salesforce experts ourselves, we are always keeping close tabs on how the world\u2019s leading CRM ventures forth to transform the state of digital marketing. In this blog post, we shed light on how Commerce GPT and Marketing GPT are set to propel campaign personalization.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">But First Things First \u2013 A Peek into The Greenroom<\/h2>\n\n\n\n<p>To be sure, digital marketers are not ignorant of the increasing global significance of AI. The chief issue is translating the technology into real-world praxis. In their news release, Salesforce <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2023\/06\/07\/marketing-commerce-gpt-news\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">stated<\/a>, \u201c\u2018accuracy and quality\u2019 is marketers\u2019 number one concern, and 63% say trusted customer data is required for generative AI to work.\u201d<\/p>\n\n\n\n<p>This is possibly one of the major reasons why Salesforce launched Commerce GPT and Marketing GPT. \u201cMarketing GPT will empower marketers to deliver personalized, relevant, and engaging experiences across every touchpoint with generative AI and trusted first-party data from Data Cloud,\u201d the release affirmed.&nbsp;<\/p>\n\n\n\n<p>This is hearty news for marketers. Salesforce has felt the pulse of the problem. Now, with the help of generative AI and <a href=\"https:\/\/www.salesforce.com\/products\/data-cloud-marketing\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Data Cloud<\/a>, the stage for success is set.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Salesforce Marketing GPT: Features of The Future<\/h2>\n\n\n\n<p>Below are the latest features in Marketing GPT:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Segment Creation<\/strong>:<strong> <\/strong>Salesforce\u2019s AI-powered Segment Creation enables marketers to create audience segments in half the time, and improve targeting with the help of AI recommendations and natural language prompts using first-party data from Data Cloud.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image border1-black\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1502\" height=\"721\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/segment_creation.png\" alt=\"segment creation\" class=\"wp-image-38146\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/segment_creation.png 1502w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/segment_creation-300x144.png 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/segment_creation-1024x492.png 1024w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/segment_creation-768x369.png 768w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/segment_creation-292x140.png 292w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/segment_creation-624x300.png 624w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/segment_creation-600x288.png 600w\" sizes=\"auto, (max-width: 1502px) 100vw, 1502px\" \/><figcaption><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2023\/06\/07\/marketing-commerce-gpt-news\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Segment Creation<\/a><\/figcaption><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Email Content Creation<\/strong>: The Email Content Creation feature can auto-generate personalized emails, reducing cognitive load.<br \/><\/li><\/ul>\n\n\n\n<div class=\"wp-block-image border1-black\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1498\" height=\"805\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Email-content-creation.png\" alt=\"Email Content Creation\" class=\"wp-image-38147\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Email-content-creation.png 1498w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Email-content-creation-300x161.png 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Email-content-creation-1024x550.png 1024w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Email-content-creation-768x413.png 768w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Email-content-creation-261x140.png 261w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Email-content-creation-624x335.png 624w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Email-content-creation-600x322.png 600w\" sizes=\"auto, (max-width: 1498px) 100vw, 1498px\" \/><figcaption><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2023\/06\/07\/marketing-commerce-gpt-news\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Email Content Creation <\/a><\/figcaption><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Segment Intelligence for Data Cloud<\/strong>: This feature brings together first-party data, ROI data, and third-party data for an exhaustive analysis of audience engagement.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image border1-black\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1335\" height=\"609\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Segment-Intelligence-for-Data-Cloud.png\" alt=\"Segment Intelligence for Data Cloud\" class=\"wp-image-38148\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Segment-Intelligence-for-Data-Cloud.png 1335w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Segment-Intelligence-for-Data-Cloud-300x137.png 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Segment-Intelligence-for-Data-Cloud-1024x467.png 1024w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Segment-Intelligence-for-Data-Cloud-768x350.png 768w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Segment-Intelligence-for-Data-Cloud-624x285.png 624w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Segment-Intelligence-for-Data-Cloud-600x274.png 600w\" sizes=\"auto, (max-width: 1335px) 100vw, 1335px\" \/><figcaption><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2023\/06\/07\/marketing-commerce-gpt-news\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Segment Intelligence<\/a><\/figcaption><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Rapid Identity Resolution<\/strong>,<strong> Segmentation, and Engagement<\/strong>: This feature resolves or dejunks customer identities and, based on the latest data changes, updates segments.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image border1-black\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1999\" height=\"1058\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Identity-Resolution-Dashboard.jpg\" alt=\"Identity Resolution Dashboard\" class=\"wp-image-38149\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Identity-Resolution-Dashboard.jpg 1999w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Identity-Resolution-Dashboard-300x159.jpg 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Identity-Resolution-Dashboard-1024x542.jpg 1024w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Identity-Resolution-Dashboard-768x406.jpg 768w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Identity-Resolution-Dashboard-1536x813.jpg 1536w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Identity-Resolution-Dashboard-265x140.jpg 265w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Identity-Resolution-Dashboard-624x330.jpg 624w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Identity-Resolution-Dashboard-600x318.jpg 600w\" sizes=\"auto, (max-width: 1999px) 100vw, 1999px\" \/><figcaption><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/data-and-identity-in-salesforce-cdp\/configure-identity-resolution-rules\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Identity Resolution Dashboard<\/a><\/figcaption><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Typeface Integration<\/strong>: Salesforce joined forces with Typeface, a gen AI platform for generating images. This feature will enable you to create context- and brand-specific visual assets for your marketing campaigns across multiple channels.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image border1-black\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"702\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Typeface-Integration.png\" alt=\"Typeface Integration\" class=\"wp-image-38150\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Typeface-Integration.png 800w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Typeface-Integration-300x263.png 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Typeface-Integration-768x674.png 768w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Typeface-Integration-160x140.png 160w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Typeface-Integration-624x548.png 624w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Typeface-Integration-600x527.png 600w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><figcaption><a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=831bda62-a69c-4d52-ae4d-862298fbf80e\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Typeface Integration<\/a><\/figcaption><\/figure><\/div>\n\n\n<div class=\"banner_wrapper\" style=\"\"><div class=\"banner  banner-37414 bottom vert custom-banners-theme-default_style\" style=\"\"><a class=\"custom_banners_big_link\"  target=\"_blank\"  href=\"https:\/\/email.uplers.com\/salesforce-marketing-cloud-exacttarget-email-templates\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"240\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2023\/09\/Build-result-oriented-email-marketing-campaigns-with-ease-on-Salesforce.jpg\" class=\"attachment-full size-full\" alt=\"Salesforce\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2023\/09\/Build-result-oriented-email-marketing-campaigns-with-ease-on-Salesforce.jpg 1000w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2023\/09\/Build-result-oriented-email-marketing-campaigns-with-ease-on-Salesforce-300x72.jpg 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2023\/09\/Build-result-oriented-email-marketing-campaigns-with-ease-on-Salesforce-768x184.jpg 768w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2023\/09\/Build-result-oriented-email-marketing-campaigns-with-ease-on-Salesforce-624x150.jpg 624w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2023\/09\/Build-result-oriented-email-marketing-campaigns-with-ease-on-Salesforce-600x144.jpg 600w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Salesforce Commerce GPT: Features of The Future<\/h2>\n\n\n\n<p>Below are the latest features in Commerce GPT:<br \/><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Goals-based Commerce<\/strong>: This Commerce AI feature enables marketers to encapsulate their conversion strategy in the form of specific goals and targets. Based on actionable AI-powered insights provided by Data Cloud, Flow, and Einstein AI, the feature guides you toward achieving these goals.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image border1-black\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"379\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Goals-based-Commerce-1024x379.png\" alt=\"Goals-based Commerce\n\" class=\"wp-image-38151\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Goals-based-Commerce-1024x379.png 1024w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Goals-based-Commerce-300x111.png 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Goals-based-Commerce-768x284.png 768w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Goals-based-Commerce-624x231.png 624w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Goals-based-Commerce-600x222.png 600w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Goals-based-Commerce.png 1314w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2023\/06\/07\/marketing-commerce-gpt-news\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Goals-based Commerce<\/a><\/figcaption><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Dynamic Product Descriptions<\/strong>: The Dynamic Products Description feature revolutionizes ecommerce marketing by auto-generating buyer-optimized product descriptions.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image border1-black\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1395\" height=\"609\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Dynamic-Product-Descriptions.png\" alt=\"Dynamic Product Descriptions\" class=\"wp-image-38152\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Dynamic-Product-Descriptions.png 1395w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Dynamic-Product-Descriptions-300x131.png 300w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Dynamic-Product-Descriptions-1024x447.png 1024w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Dynamic-Product-Descriptions-768x335.png 768w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Dynamic-Product-Descriptions-624x272.png 624w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Dynamic-Product-Descriptions-600x262.png 600w\" sizes=\"auto, (max-width: 1395px) 100vw, 1395px\" \/><figcaption><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2023\/06\/07\/marketing-commerce-gpt-news\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Dynamic Product Descriptions<\/a><\/figcaption><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Commerce Concierge<\/strong>: With the help of Commerce Concierge, marketers can engage in automated conversations with potential customers across various channels.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image border1-black\"><figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Commerce-Concierge.png\" alt=\"Commerce Concierge\" class=\"wp-image-38153\" width=\"355\" height=\"603\" srcset=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Commerce-Concierge.png 355w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Commerce-Concierge-177x300.png 177w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Commerce-Concierge-82x140.png 82w, https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/Commerce-Concierge-353x600.png 353w\" sizes=\"auto, (max-width: 355px) 100vw, 355px\" \/><figcaption><br \/><a href=\"https:\/\/www.salesforce.com\/products\/ecommerce-ai-tools\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Commerce Concierge<\/a><br \/><\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Implications for Digital Marketers<\/h2>\n\n\n\n<p>We started our post by drawing attention to digital marketers\u2019 general hesitation in adopting generative AI as a core marketing strategy. Salesforce\u2019s own analysis spotlighted the reason behind it \u2013 the ongoing distrust of customer data, limiting the integration of AI.&nbsp;<\/p>\n\n\n\n<p>As we saw, Marketing GPT and Commerce GPT reflect Salesforce\u2019s commitment to dismantling this wall of doubt. That being said, marketers may still feel uncertain about adopting the technology, which may be justified.&nbsp;<\/p>\n\n\n\n<p>Why? Well, generative AI is not necessarily cyberattack-proof as such. One of the growing concerns among experts is prompt injection attacks, where bad actors can trick AI-powered chatbots into compromising and revealing sensitive data. While experts have identified ways that can make prompt injection \u201cmore difficult,\u201d a comprehensive solution is still awaited.&nbsp;<\/p>\n\n\n\n<p>\u201cThis type of attack,\u201d <a href=\"https:\/\/www.wired.co.uk\/article\/generative-ai-prompt-injection-hacking\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">writes<\/a> Matt Burgess in The Wired, \u201cis now considered one of the most concerning ways that language models could be abused by hackers. As generative AI systems are put to work by big corporations and smaller startups, the cybersecurity industry is scrambling to raise awareness of the potential dangers.\u201d<\/p>\n\n\n\n<p>Obviously, Salesforce is more than aware of such concerns. The company\u2019s robust <a href=\"https:\/\/developer.salesforce.com\/blogs\/developer-relations\/2017\/04\/salesforce-data-security-model-explained-visually\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">data security model<\/a> makes it next-to-impossible for potential hackers to pussyfoot into the platform.\u00a0<\/p>\n\n\n\n<p>But as far as digital marketers are concerned, strategizing is one of the best ways to develop trust in the Salesforce\u2019s latest product offerings, and to make the most of them. Here are some strategic considerations, based on insights provided by <a href=\"https:\/\/www.kcl.ac.uk\/people\/oguz-a-acar\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Oguz A. Acar<\/a>, a Professor in Marketing and Innovation at King\u2019s Business School, King\u2019s College, London:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Role Fragmentation<\/strong>: Acar argues that instead of viewing marketing roles uniformly, marketers should consider breaking them down into a \u201ccollection of tasks.\u201d<br \/><\/li><li><strong>Task Analysis<\/strong>: For every task, Acar recommends weighing the opportunities against the risks. While using generative AI reduces the cost of cognition without compromising creativity, it is also vulnerable to allegations of confabulation.<br \/><\/li><li><strong>Choosing the Right Transformation Priorities<\/strong>: Just because AI is evolving at a rapid pace, adopting every new technology is not feasible. Which emerging technologies should marketers invest in? Acar proposes the following \u201copportunity-versus-risk\u201d matrix.<ul><li>High priority tasks: These tasks are ready for full-scale AI-driven implementation.<\/li><li>Moderate priority tasks: These tasks are as full of risks as of promises.<\/li><li>Low priority tasks: You want to wait until these tasks are ripe for AI integration.<\/li><li>Zero priority tasks: These tasks are not ready for AI-driven implementation.&nbsp;<\/li><\/ul><\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Iterative evaluation<\/strong>: Acar\u2019s final recommendation is to keep revisiting your AI transformation agenda in tune with the latest technological offerings.&nbsp;<\/li><\/ul>\n\n\n\n<p>In relation to Salesforce\u2019s GPT integrations, their entire transformative potential is rooted in generative AI and Data Cloud.&nbsp;<\/p>\n\n\n\n<p>However, it is not necessary to invest in Data Cloud in order to reap the benefits of generative AI. You can avail of GPT functionalities independently of Data Cloud. But it\u2019s true that using them both dynamizes the whole thing. And Salesforce has got proof!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Case Study: Rossignol\u2019s Personalization Success with Salesforce<\/h2>\n\n\n\n<p>Rossignol is a famous French sports and lifestyle brand. Notwithstanding their global fanbase, the brand was struggling to build insight-driven personal relationships with customers. However, using data from Salesforce Customer 360, the brand has been able to <a href=\"https:\/\/email.uplers.com\/blog\/email-personalization-guide-to-bookmark\/\" target=\"_blank\" rel=\"noreferrer noopener\">send personalized emails<\/a> and text messages to its customers.&nbsp;<\/p>\n\n\n\n<p>Having tasted success first-hand, Rossignol is planning to invest in the possibilities of generative AI within the Salesforce ecosystem. It seeks to empower customer support service with AI-powered service-related interactions and product recommendations.&nbsp;<\/p>\n\n\n\n<p>In addition, the brand is also aiming to deploy Commerce AI in order to \u201cdynamically update\u201d product descriptions and inventory capacities for individual customers \u2013 functionalities available within Commerce GPT.&nbsp;<\/p>\n\n\n\n<p>The firstfruits of Rossgnol\u2019s success with Salesforce include a colossal 300% increase in the volume of weekly marketing campaigns, and 28% growth for the brand at large in 2022-23. \u201cWith Salesforce, we can take personalization to new heights. It helps us create stronger connections and richer experiences,\u201d <a href=\"https:\/\/www.salesforce.com\/resources\/customer-stories\/rossignol-customer-experience-ai\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">says<\/a> Vincent Wauters, CEO, Rossignol Group.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wrapping Up<\/h2>\n\n\n\n<p>AI-based personalization is the future of digital marketing. As AI continues to learn more data, it will only grow in its ability to deliver accurate responses. In the meantime, while brands like Salesforce offer highly serviceable AI-powered solutions, experimentation, evaluation, and gradual adoption should be among the chief priorities of digital marketers.&nbsp;<\/p>\n\n\n\n<p>We can help you leverage Salesforce to the hilt for your next email marketing campaign. We are certified Salesforce Marketing Cloud specialists. Our team comprises seasoned email developers, campaign managers, migration experts, automation specialists, and AI buffs. <a href=\"https:\/\/email.uplers.com\/salesforce-marketing-cloud-email-specialist\/\" target=\"_blank\" rel=\"noreferrer noopener\">Let us know<\/a> your marketing needs today!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">&nbsp;<\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce\u2019s GPT integrations, Marketing GPT and Commerce GPT, will transform how marketers deploy gen AI solutions. We take an in-depth look<\/p>\n","protected":false},"author":81,"featured_media":38145,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1158],"tags":[295,346,501],"class_list":["post-38144","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-salesforce-marketing-cloud","tag-email-campaign","tag-email-marketing","tag-email-marketing-campaign"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Salesforce Introduces Marketing GPT &amp; Commerce GPT For Personalized Campaigns<\/title>\n<meta name=\"description\" content=\"Discover Salesforce&#039;s cutting-edge AI solutions, Marketing GPT, &amp; Commerce GPT, revolutionizing campaign creation, personalization, &amp; segmentation. Learn more!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/email.uplers.com\/blog\/salesforce-unveils-marketing-gpt-commerce-gpt-for-campaign-personalization\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Introduces Marketing GPT &amp; Commerce GPT For Personalized Campaigns\" \/>\n<meta property=\"og:description\" content=\"Discover Salesforce&#039;s cutting-edge AI solutions, Marketing GPT, &amp; Commerce GPT, revolutionizing campaign creation, personalization, &amp; segmentation. Learn more!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/email.uplers.com\/blog\/salesforce-unveils-marketing-gpt-commerce-gpt-for-campaign-personalization\/\" \/>\n<meta property=\"og:site_name\" content=\"Email Uplers\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/email.uplers\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-22T13:07:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-22T13:21:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/The-Future-of-Campaign-Personalization-Exploring-Salesforces-Marketing-GPT-and-Commerce-GPT-540x282.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"540\" \/>\n\t<meta property=\"og:image:height\" content=\"282\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mrugesh Dabhi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@email_uplers\" \/>\n<meta name=\"twitter:site\" content=\"@email_uplers\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mrugesh Dabhi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/email.uplers.com\/blog\/salesforce-unveils-marketing-gpt-commerce-gpt-for-campaign-personalization\/\",\"url\":\"https:\/\/email.uplers.com\/blog\/salesforce-unveils-marketing-gpt-commerce-gpt-for-campaign-personalization\/\",\"name\":\"Salesforce Introduces Marketing GPT & Commerce GPT For Personalized Campaigns\",\"isPartOf\":{\"@id\":\"https:\/\/email.uplers.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/email.uplers.com\/blog\/salesforce-unveils-marketing-gpt-commerce-gpt-for-campaign-personalization\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/email.uplers.com\/blog\/salesforce-unveils-marketing-gpt-commerce-gpt-for-campaign-personalization\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/email.uplers.com\/blog\/wp-content\/uploads\/2024\/01\/The-Future-of-Campaign-Personalization-Exploring-Salesforces-Marketing-GPT-and-Commerce-GPT.jpg\",\"author\":{\"@id\":\"https:\/\/email.uplers.com\/blog\/#\/schema\/person\/a43945a5c14e2757f236f37c2aa0b337\"},\"description\":\"Discover Salesforce's cutting-edge AI solutions, Marketing GPT, & Commerce GPT, revolutionizing campaign creation, personalization, & segmentation. 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